From
there we went to the shopping centers, then the free-standing units. Its
a great benefit.
Have you ever been pressured to open on Sunday?
Oh yeah, from time to time. We have not varied
from that, so we will not change it. Its been the best business decision
I ever made. We realize we could do a large amount of volume that day but its
been to our benefit. I think people go out of their way to eat with us six days
a week; I say let them eat somewhere else on Sunday and compare the food and
service.
Is your policy because you want to keep the Sabbath,
or because you want your employees to have a consistent day off, or both?
Truett
Cathy's recipe for success includes a company-wide policy to be Closed
on Sunday.
Jimmy
Carter, a person who endorsed your new book, has donated much of his time and
money for social causes such as Habitat for Humanity. Do you likewise see yourself
as a person who likes to give away time and money? I
think he realizes that its better to give than receive. You know thats
the secret to living giving. He has demonstrated that. I think all of
Gods creation is created to give. Human beings are no different. A lot
of people dont realize the joys of giving. We are born very selfishly
and its a mistake to think happiness is built on wealth, which is deceiving
most of the time. It can destroy your home and your family. It doesnt
cause happiness at all.
You have said that when tragedy strikes, such
as the death of your brothers, you dont know why those things happen but
you are strongly aware of Gods presence. are you ever tempted to explain
away tragedy?
There are a lot of things in life you have to
cope with. Thats where your faith comes in, to have faith in the Lord
in spite of those things. There is a purpose. Its hard to see that but
you realize that a lot of people have a lot of problems to face. I know that
the tragedy of 9-11, the churches were filled that next Sunday. (Tragedy) gives
us a wake-up sometimes. When we have problems, we have to look for divine guidance.
How many grandchildren do you have?
I say that I have 12 natural grandchildren and
125 grandchildren foster children by choice. I chose them and
they call me Grandpaw. Its been my joy to have this relationship with
them.
What would you want to be our legacy?
I would think I would want it known that I kept
my priorities in the proper order. You have to ask yourself, Whats important
now? Sometimes you have to put business before family and sometimes family
before business. You have to keep things in balance, because a person might
be highly successful in business but a total failure at home.
then
his mom was killed and he was sent to live with an aunt and uncle in Jonesboro.
He said, Mr. Cathy, I want to work for Chick-fil-A one day and have a
desk and secretary like you. I thought, There must be a lot of kids
that way, who are victims of circumstance. Eventually he came to live
with us. Now he has a Harvard MBA and came back and got married and has three
children and he has a desk in corporate headquarters and he has a secretary.
His name is Woodie Faulk.
Your business came along about 30 years after
the first drive-in restaurants arrived in Southern California. What do you think
your business would be without the drive-in part?
Certainly we have taken advantage of that. Fifty
percent of our customers come through the drive-in window. Our first restaurant
was a coffee shop, a short-order place.
My
first restaurant was a 24-hour, sixdays-a-week job and when you work 24 hours
a day for six days, you are ready for a break. I was single at the time and
fully committed to (taking Sunday off ). Sunday to me has always been a divine
day, an important day. I teach Sunday school to 13-year-old boys. One time I
asked them how they would deal with working on the Lords Day. One boy
said, I would think of you as a hypocrite. So you cant very
well deviate from your convictions.
How do Chick-fil-A restaurants in areas outside
the Bible belt deal with that?
We are in 36 states. People respect us. There
are people of all faiths and no faith who respect us and they go out of their
way to eat with us the rest of the week.